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Collect Phone

Discover the power of the “Collect Phone” card in Mark360, designed to help you easily collect valid customer phone numbers during your bot conversations. Learn how to craft effective question text, store responses securely, and use validation settings for clean and accurate data capture.

Understanding Collect Phone​

The Collect Phone card in Mark360 enables your bot to ask users for their alternate contact number or primary phone number.
It ensures your business can always reach customers through verified and formatted phone inputs.

Setup Organization

Collect as Text Essentials​

Before using the Collect Phone card, here are a few key points to remember:

Enter Your Question to Ask​

This is the message or prompt your bot sends to users.
Keep it short, clear, and polite so users understand exactly what number you’re requesting.

Implementation Example​

Imagine you want to collect a customer’s alternate mobile number in case their primary number is unreachable.
Using the Collect Phone question type with validation settings ensures users provide a valid phone number every time.

Example Enter Your Question to Ask:

Kindly share your alternate contact number with us.

Store User Response:​

You can store the number in a variable — for example, user_alternate_contact — for easy access and reuse within your Mark360 bot flow.

Additional Validation Settings​

  • Attempt Limit: 1
  • Validation Error Message: (optional)
  • Action on Invalid Response: Define what happens if the user enters an invalid number (e.g., Skip Question or End Conversation ).

Regex for Phone Validation​

Use the following regular expression to ensure that the user inputs a valid phone number: ^(+[0-9]3[- ]*)?[0-9]10$

Validation Criteria

  • The number may begin with a country code, starting with a + followed by 1–3 digits.

  • The main phone number must be 10 digits long.

  • The input should not contain any special characters beyond the optional + or space/hyphen.

    Setup Organization

📱 Pro Tip: The Collect Phone card in Mark360 helps you capture verified phone numbers to maintain accurate customer records and ensure reliable communication at all times.

In Mark360 Bot Interface:​

Setup Organization